Cancellation, Returns & Refunds Policy

Cancellation Policy

We understand that sometimes plans change, and you may need to cancel your order. Here's what you need to know:

Eligibility for Cancellation: We accept order cancellations before the product is shipped or produced. This gives you the flexibility to make changes if your circumstances alter.
Refund for Cancellation: If you cancel your order within the eligible period, you'll receive a full refund. We aim to process refunds promptly to ensure your satisfaction.
Ineligible Cancellations: Unfortunately, once the product has been shipped out, we're unable to cancel the order. At that point, our return policy will come into effect if you wish to make any changes.

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not, here are the details of our return process:

Return Window: Customers have the right to apply for a return within 14 days after receiving the product. This gives you ample time to inspect the item and decide if it meets your expectations.
Condition of Returned Item: To be eligible for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging, complete with all accessories and documentation.
Proof of Purchase: To complete your return, we require a receipt or proof of purchase. This helps us verify the transaction and process your return smoothly.
Shipping Costs: We understand that shipping can be a concern, so we've made our policy customer - friendly. Customers will be charged for shipping costs at most once, which includes the cost of returning the product.
No Restocking Fee: Unlike some retailers, we don't charge a restocking fee for the return of a product. We believe in making the return process as hassle - free as possible for you.

Refund Policy

Once we've received and inspected your returned item, here's what happens next:

Receipt Notification: We'll send you an email to notify you that we've received your return. This keeps you informed throughout the process.
Approval/Rejection Notification: After inspecting the item, we'll also notify you whether your refund request has been approved or rejected. If there are any issues with the returned item that affect its eligibility for a refund, we'll explain the situation clearly.
Refund Processing: If your refund is approved, we'll process it promptly. A credit will be automatically applied to your credit card or original method of payment within a certain number of days. The exact timeframe may vary depending on your payment provider's policies.

Late or Missing Refunds

We strive to process refunds as quickly as possible, but sometimes delays can occur. If you haven't received your refund yet, here's what you should do:

Check Your Bank Account: First, double - check your bank account to ensure that the refund hasn't been posted without your notice. Sometimes, transactions may not appear immediately, so give it a little time.
Contact Your Credit Card Company: If the refund still isn't showing up, contact your credit card company. It may take some time for the refund to be officially posted on their end, especially during busy periods.
Contact Your Bank: Next, reach out to your bank. Banks often have their own processing times for transactions, and there may be a delay in updating your account balance.
Get in Touch with Us: If you've completed all the above steps and still haven't received your refund, please don't hesitate to contact us at whooshingtra@outlook.com. We'll investigate the issue thoroughly and work to resolve it as quickly as possible.

We're committed to providing you with excellent customer service, and we'll do everything we can to ensure your experience with us is positive from start to finish.